Stephen R. Craig Inc. has been a housekeeping consultant since 1986. In that time he has worked at 197 vacation rental companies, destination resorts and timeshare resorts of all sizes and complexities throughout the United States and Canada.

Basic Service: Anxiety that a housekeeping department will be able to deliver cost-effective, quality service is what leads most company owners or general managers to ask if we can help and the most popular service is an S.P.A. (Service Performance Appraisal). A detailed analysis of the entire housekeeping/laundry operation is done at the resort. After gathering the necessary data and completing experiments and detailed observations, a clear, concise report is written about the status of the department that includes the current state of productivity, quality and cost-effectiveness and suggested alternatives. For each major alternative that is included in the report, a detailed Plan of Action is written so that when the host resort or company agrees with the proposed changes, management has a blueprint for effecting change in an orderly manner.

Why should we have an S.P.A. and is it worth the expense? While we cannot guarantee that you will save money or generate higher revenues, most of our clients do and these savings/revenues usually cover the cost of the SPA in only a few months. Talk to any client we have ever worked with and ask them if they feel their money was well-spent. Our previous clients are our sole source of new business.

Lisa Derr at Pend Oreille Shores Resort about Steve: "We have been able to lower the maintenance fees for our owners due to the savings in our housekeeping and maintenance departments, thanks to their (ProResort) help."

Stewart Couch, owner of Hatteras Realty says: "I am convinced that a large part of our success the last four years is due to the changes that Steve Craig helped us make in our housekeeping and maintenance departments."

Jackie Myers, Rental Manager at Village Realty says: "We haven't been the same since we met Steve. His enthusiasm about housekeeping is contagious. With the rapid growth of the industry, Steve's services are a valuable and needed asset."

Tom Youngblood of Emerald Isle Realty states: "The services that we received from Steve are directly associated with the success of our company. Their reports and training were directed to the exact and specific problems and supplied us with the tools we needed to make the corrections."

"Without exception, Steve Craig is the best housekeeping authority in the vacation rental industry today. He has been invaluable in helping us reorganize our Housekeeping Department into an efficient, well-run, quality-conscious department," says Ron Krieger, VP of Deer Valley Lodging.

Lynn Thurston, VP and GM of Rental Plus writes: "We took a risk and restructured our housekeeping department based on Steve's recommendations. Complaints about housekeeping went from 30 a week to 1. How long did it take? Two weeks. Steve rolled up his sleeves, hopped in the car to train our staff and made it happen. Steve is strategic, an excellent coach and a hard working team player with a ton of knowledge."